CRM software allows you to manage contacts and quotes, grow your customer base and market more effectively. Yet your phone…
Call Centers
Call centers remain an indispensable marketing and customer service asset. They play an important role in maintaining a positive customer…
Call centers form the primary point of contact between businesses and customers. They handle everything from sales to customer support,…
A common misconception within the marketing world is the conflation of business process outsourcing (BPO) and call centers. As it…
As AI capabilities continue to increase, the more we’re starting to hear about its potential to kill jobs and take…
What do you do as a consumer when you run into a problem with a product, service or website? Even…