LeadMaster’s Privacy & Security Policy

We take privacy and security seriously.
LeadMaster will never sell, rent or share personal information.

Who is LeadMaster?

LeadMaster provides Software as a Service through a global network of partners. The primary functions of the LeadMaster software platform include CRM / Contact Management / Lead Management / Pipeline Management / Email Marketing / Lead Nurturing / Landing Pages / Marketing Automation / Smart Queue Call Center / VOIP Integration / Customer Support / Case Management and other modules in support of these features.

At LeadMaster, we respect the privacy of our customers and all our website visitors. LeadMaster is committed to ensure the security of personal data and to provide full disclosure with regard to information gathering and dissemination practices.

This Privacy Statement explains how personal information about website visitors and users of the LeadMaster system is collected, used and safeguarded.

Robot in a starting position on the ground to run track

Ownership of the Data

Any data in the LeadMaster system is the property of LeadMaster clients and remains as such. No data is shared between different client accounts.

Cookies & Tracking Pixels

The LeadMaster application uses cookies to tailor the content of the application to your preferences. For example, what sections you would like open when you view a record. The cookie information is associated with your logon and is not shared with anyone.

LeadMaster uses a tracking pixel to determine when someone has opened an email that is sent through the LeadMaster system. LeadMaster also tracks clicks on links in emails sent through the LeadMaster system. This information is recorded in the contact profile in the email history section and is available through the email marketing reporting system.

Information We Collect About You

We collect information about you when you sign up for a free 30-day trial or when you become a customer with a paid account. For example, when you register for the LeadMaster service, you provide contact and billing information. In certain sections of the system, LeadMaster may request personal information, such as your e-mail address or telephone number, which the LeadMaster system uses for administration of the system and to carry out functions like lead notification emails and text messages.

Information We Receive from Integration Partners

LeadMaster is integrated with a wide variety of other applications which may collect personal information. For example:

  • LeadMaster is integrated with Google Calendar and Outlook (Calendar, Contacts & Email). These integrations sync calendar events which may contain personal information.
  • LeadMaster is integrated with Visual Visitor and Kickfire, which track information about the device used to access a website, the operating system of that device, browser, IP address, entry & exit URLs, number of visits, etc. Much of this visitor history information can be stored in the LeadMaster system.

In addition to direct integrations with applications, LeadMaster is integrated with PieSync and Zapier, which provide integrations to over 1,000 applications. Those applications may or may not use cookies, pixels, track your information or share it with LeadMaster. Please review the privacy policies of the applications with which you have selected to integrate for their specific features, policies, terms and conditions.

Dashboard showing software security between a server and the cloud

Access to Your Information

LeadMaster does not share, sell, trade, lend or otherwise disclose personal information. LeadMaster works with a global network of partners who provide programming, consulting, implementation and training services for the LeadMaster platform. If you are working with one of these partners, they will have access to your data. They have signed non-disclosure agreements whereby they agreed to protect your data as if they were LeadMaster.

Opting Out

If at any time, you decide that you do not wish to receive information from LeadMaster please click on the email preferences link that is found at the bottom of emails sent from the LeadMaster system or send an email with your request to support@leadmaster.com

Icon of cloud around a padlock

Security

LeadMaster has instituted security measures to protect the loss, misuse, and alteration of information under our control. Please assist us in our security efforts by selecting passwords that cannot be easily guessed, reproduced or accessed by unauthorized persons.  LeadMaster reserves the right, in its sole discretion, to delete any data stored in connection with an unpaid LeadMaster account if the user’s account has been inactive for thirty days.

Questions

If you have any questions about LeadMaster’s privacy policy or how your personal information is handled, please contact us at support@leadmaster.com. LeadMaster’s privacy policy is subject to change. Please check this page for updates.