by Andy Brownell | Aug 20, 2020 | Blog, Call Centers, CRM
CRM software allows you to manage contacts and quotes, grow your customer base and market more effectively. Yet your phone system may be holding you back. Now more than every your phone system is critical to your success. Voice Over IP (VoIP) phone systems are not...
by Andy Brownell | Mar 26, 2020 | Call Centers, CRM
Call centers remain an indispensable marketing and customer service asset. They play an important role in maintaining a positive customer satisfaction rating. That’s why it’s essential for a business to optimize its call centers as a division of its sales...
by Andy Brownell | Sep 28, 2019 | Call Centers, CRM
Call centers form the primary point of contact between businesses and customers. They handle everything from sales to customer support, making them essential to organizational success. Unfortunately, running a call center can be labor-intensive without the right...
by Andy Brownell | Jun 6, 2019 | Call Centers
A common misconception within the marketing world is the conflation of business process outsourcing (BPO) and call centers. As it turns out, these two terms carry distinct differences, making them not particularly well-suited for interchangeable use. By understanding...
by Andy Brownell | Dec 3, 2018 | Call Centers, CRM
As AI capabilities continue to increase, the more we’re starting to hear about its potential to kill jobs and take over the world. In the real world, businesses are spending a ton of money figuring out how AI can enhance the work we’re doing rather than take it over...
by Andy Brownell | Oct 24, 2018 | Call Centers, Email Marketing
What do you do as a consumer when you run into a problem with a product, service or website? Even with the rise of the internet, data shows that most people are prone to pick up the phone. Getting in touch with the right call center continues to be the favorite way to...
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