Case Management Module Provides Virtual Help Desk Capabilities
LeadMaster - Sales Lead Management, Lead Tracking, Online CRM, SFA and Sales Tools.
ROSWELL, Georgia -- July 30, 2007 -- LeadMaster, a leading provider of tactical applications that help clients maximize their return on sales and marketing investments, today announced the addition of a case management module to the LeadMaster online CRM system. Clients can utilize the case management area to track customer service issues and solutions online in concert with their hosted CRM data. Users can add new cases and associate them with customer records. Cases can be assigned to the appropriate staff member for follow-up and fields can be customized to capture the information specific to a company's support process.
'Most companies recognize that providing top-notch customer service is essential to their success, but many lack the tools necessary to accurately track these issues so that they can be solved as quickly and professionally as possible,' said Russ King, CEO, LeadMaster. 'By offering our customers the ability to utilize a virtual help desk, we can help them increase customer retention rates and boost overall customer satisfaction.' Additional enhancements to the case management feature are planned for the fall.
About LeadMaster
LeadMaster offers a variety of cloud-computing software solutions:
- Sales Lead Management CRM Software - Everything you need in one easy-to-use online web-based application.
- Lead-Xpress - A revolutionary new way for sales reps to receive and update sales leads
- Lead-Xtreme - It's like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.
- LeadMaster Voice - Click to call, power dialing and virtual phone switch integrated with LeadMaster CRM.
- Call Center Solutions - Combining LeadMaster solutions provides a complete virtual call center system.
LeadMaster's on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.
The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source - landing page, call center, webinar, sales lead suppliers and more.
The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and Outlook integration.
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