LeadMaster Now Supports Help Desk Services

New, Customer-Driven Functionality

LeadMaster - Sales Lead Management, Lead Tracking, Online CRM, SFA and Sales Tools.

ROSWELL, Georgia -- February 4, 2005 -- LeadMaster, a leading provider of tactical 'on-demand' customer relationship management (CRM) applications, today announced that the company can now assign and track Help Desk issues for its clients via a web interface.

For more than 10 years, LeadMaster has been helping its clients manage leads from initial contact through actual sales. Now, at its clients' requests, LeadMaster has enhanced it's flagship application whereby LeadMaster can also track support issues and customer service calls.

LeadMaster's new service can determine whether there's a trend in problems reported to the Help Desk and enable clients to track the status of calls and trouble tickets reported to the Help Desk. Thus, clients can tell which issues have been resolved, and which have not.

Working hand in hand with LeadMaster's flagship CRM products and services, the new Help Desk feature provides even more support to help LeadMaster clients to manage their businesses.

About LeadMaster

LeadMaster offers a variety of cloud-computing software solutions:

  • Sales Lead Management CRM Software - Everything you need in one easy-to-use online web-based application.
  • Lead-Xpress - A revolutionary new way for sales reps to receive and update sales leads
  • Lead-Xtreme - It's like caller-ID for your website. Website visitor info flows into LeadMaster CRM in real-time.
  • LeadMaster Voice - Click to call, power dialing and virtual phone switch integrated with LeadMaster CRM.
  • Call Center Solutions - Combining LeadMaster solutions provides a complete virtual call center system.

LeadMaster's on-demand customizable SaaS solutions combine sales lead management software, lead tracking solutions, sales force automation tools (SFA), customer relationship management features (Sales CRM), LeadMaster Voice solutions and virtual call center solutions. This powerful web-based application has helped companies large and small from virtually every industry.

The LeadMaster sales lead management CRM solution is intuitive and easy to use, providing real-time lead capture, lead distribution, lead tracking, lead nurturing, custom reporting and email marketing. LeadMaster makes it easy to qualify and convert leads from virtually any source - landing page, call center, webinar, sales lead suppliers and more.

The LeadMaster sales lead management CRM product is straightforward and easy to learn yet has robust features like workflow automation, round-robin lead distribution, mobile access, CRM analytics and Outlook integration.

LeadMaster products and services are available through a global network of value-added resellers, consultants and system integrators. Call 800-699-4164 for more information